Shipping & Delivery

Shipping & Delivery Policy — Susan & Chloe London

At Susan & Chloe London, we aim to deliver your order as quickly and accurately as possible. Below you will find all details regarding our shipping and delivery process.

1. Order Processing Time

  • All orders are processed within 1–3 business days.

  • Once your order has been shipped, you will receive an email containing your tracking information.

  • Orders placed during high-volume periods may require additional processing time.

2. Shipping Times

The standard shipping time is typically:

  • 5–12 business days, depending on your location.

Please note that shipping times may be extended due to:

  • Peak holiday seasons

  • Customs inspections

  • Local courier delays

  • Unforeseen logistical issues

We appreciate your patience and understanding.

3. Shipping Method & Origin

All orders are shipped directly from our fulfillment partners in China. This allows us to offer fast, global shipping at competitive prices.

Depending on your country’s import regulations, customs or import fees may apply. These fees are the responsibility of the customer.

4. Shipping Costs

Shipping fees are calculated automatically at checkout and are based on:

  • Destination country

  • Package weight and size

  • Selected shipping method

All applicable costs are clearly displayed before completing your purchase.

5. Delivery Responsibility

To ensure clarity and fairness, please note:

  • If tracking information confirms that the package has been delivered to the address provided by the customer, responsibility shifts to the customer.

  • We are not liable for packages delivered to incorrect or incomplete addresses entered during checkout.

  • Address corrections must be reported within 24 hours after placing your order.

6. Contact Information

For questions or concerns regarding shipping, feel free to reach us at:

Email: info@susanchloelondon.com
Company: Susan & Chloe London