Privacy Policy

Privacy Policy — Susan & Chloe London

This Privacy Policy explains how Susan & Chloe London (“we”, “our”, “us”) collects, uses, and protects your personal information. We are committed to ensuring that all personal data you share with us is handled responsibly, securely, and transparently. You can reach us at info@susanchloelondon.com

1. Information We Collect

We collect personal data that you provide when interacting with our website, such as when placing an order or creating an account. This includes:

  • Full name

  • Address details

  • Email address

  • Phone number

  • Payment information

  • IP address & device data

  • Website usage and behavioural data

We only collect data necessary to process orders and improve your shopping experience.

2. How We Use Your Information

Your information is used for the following purposes:

  • Processing, shipping, and delivering your orders

  • Providing customer service and support

  • Sending essential updates about your order or account

  • Improving website performance and user experience

  • Ensuring security and preventing fraud

Your data is never sold to third parties.

3. Sharing Your Information

We only share personal data with trusted third parties when required, such as:

  • Payment processors

  • Logistics & shipping partners

  • Technical service providers

  • Legal authorities when required by law

All partners are required to handle your data securely.

4. Data Retention

We keep your personal information only as long as necessary for the purposes for which it was collected or as required by law. Data that is no longer needed is securely deleted.

5. Cookies & Tracking Technologies

We use cookies to:

  • Improve the functionality of our website

  • Analyse user behaviour and optimise performance

  • Support marketing efforts

You can adjust or disable cookies through your browser settings at any time.

6. Your Rights

You have the legal right to:

  • Access your personal data

  • Request correction or deletion

  • Object to data processing

  • Request transfer of your data

  • Withdraw consent where applicable

To submit a request, contact info@susanchloelondon.com

7. Contact Information

For questions or concerns about this Privacy Policy, please contact us at:

Company Name: Susan & Chloe London
Email: info@susanchloelondon.com