General Information

Terms & Conditions — Susan & Chloe London

These Terms & Conditions apply to all purchases made through the official website of Susan & Chloe London. By placing an order, you agree to the terms set out below.

For inquiries, you can contact us at info@susanchloelondon.com

1. Applicability

By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. These terms form a binding agreement between you and Susan & Chloe London.

2. Product Information

We make every effort to ensure that all product descriptions, images, and specifications on our website are accurate and up to date. However:

  • Typographical errors, inaccuracies, or omissions may occur.

  • Colours or materials may vary slightly due to screen settings or manufacturing variations.

We reserve the right to correct such errors at any time without prior notice.

3. Orders & Payment

  • Orders are processed only after full payment has been received.

  • Available payment methods may vary by country or region.

  • It is the customer’s responsibility to ensure the correct payment method is selected and that payment details are accurate.

We reserve the right to cancel orders in cases of suspected fraud or incorrect customer information.

4. Processing & Delivery

  • Processing time: 1–3 business days

  • Shipping time: 5–12 business days, depending on the destination

  • Orders are shipped directly from our fulfillment partners in China to ensure fast and efficient delivery.

Once a package has been handed to the carrier, delivery times are outside our control.

5. Returns & Cancellations

All return and cancellation conditions are outlined in our separate Return Policy.
By making a purchase, you agree to follow the procedures and terms set within that policy.

6. Liability

Susan & Chloe London is not responsible for:

  • Lost or stolen packages if tracking shows the order as delivered to the address provided by the customer.

  • Incorrect shipping addresses entered at checkout.

  • Delays caused by customs, local postal services, or unforeseen logistical issues.

Customers are advised to double-check their address before completing their order.

7. Intellectual Property

All content on our website — including logos, images, product descriptions, text, and design elements — is the exclusive property of Susan & Chloe London.

You may not copy, reproduce, distribute, or use any content without our explicit written permission.

8. Complaints & Customer Support

If you have a complaint or concern, you may submit it in writing to:
info@susanchloelondon.com

We aim to respond within 5 business days.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Netherlands. Any disputes will be handled by the appropriate Dutch legal authorities.