Payment Policy

Payment Policy — Susan & Chloe London

At Susan & Chloe London, we offer secure and convenient payment methods to ensure a smooth and reliable checkout experience. Available payment options may vary depending on your country or region.

1. Accepted Payment Methods

We currently support the following payment options:

Cards

  • Visa

  • Mastercard

  • American Express

  • Maestro

Digital Wallets

  • Apple Pay

  • Google Pay

Shop Platform

  • Shop Pay

These are the only payment methods available at this time. Customers are responsible for ensuring that their selected method is supported in their region.

2. Payment Security

All payments are processed through a secure SSL-encrypted connection.
Your payment details are never stored on our servers and are handled only by trusted, PCI-compliant payment processors.

This ensures full protection of your personal and financial information.

3. Payment Processing

  • Orders are processed only after full payment has been successfully completed.

  • If a payment fails or is declined, the order will not be created or shipped.

  • Customers are responsible for verifying the accuracy of their payment details before checkout.

4. Refunds

If you are eligible for a refund (for example, after an approved return), the refund will be issued:

  • Within 14 days after the returned item is received and inspected

  • To the original payment method used during checkout

Refund processing times may vary depending on your bank or payment provider.

5. Payment Support

If you have questions or concerns regarding payments, you can contact us at:

Email: info@susanchloelondon.com
Company: Susan & Chloe London